Client Service Supervisor

TruVet Specialty & Emergency Hospital is seeking a dedicated Client Service Supervisor to lead our front-of-house team across Sonoma and Marin Counties. This hands-on leadership role directly influences patient flow, staff development, and the client experience. Responsibilities include supervising and coaching CSRs, assessing performance, managing appointment scheduling and staffing, coordinating specialty intake, and handling client concerns with empathy and professionalism.

Pay Range: $27–$30/hour, depending on experience and qualifications.

Please send your resume and cover letter to [email protected]. Include your desired position in the subject line.

• Paid medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Pet care discounts

Veterinary customer service experience required. Strong leadership and personnel management experience including coaching and performance development. Familiarity with specialty/emergency hospital operations and medical terminology preferred. Proficiency with veterinary practice software (Instinct preferred).

Leadership and team supervision. Client communication and de-escalation. Scheduling and staffing management. Proficiency with veterinary practice software (Instinct preferred).

Full-time, on-site. Schedule details provided during the interview process.